Solwezi, September 30, 2019, ZANIS-- The hospitality industry in North Western Province has improved following training by the Netherlands experts early this year during the expo North West Zambia preparations.

North Western Province Chamber Of Commerce and Industry President, Mukumbi Kafuta told ZANIS in an interview today that standards in the hospitality have improved.

He said the chamber of commerce engaged eight experts from Netherlands that trained lodge, hotels, restaurant managers on hygiene, customer care and standards.

Mr Kafuta added that the chamber received positive feedback from delegates during the expo on standards, hygiene and customer care.

He said most lodges in Solwezi underwent a major facelift as they invested in renovations to suit recommended standards during the expo.

Mr Kafuta however, said training should be consistent and continuous so that the standards are maintained.

He added that the experts from Netherlands have recommended the establishment of a hospitality school in the province that will train more people in the hospitality industry.

Mr Kafuta said the chamber will act upon this recommendation in its 2020 year plan which will include training of workers in the hospitality industry on standards at different lodges because the chamber does not have funds to set up a school yet.

He further revealed that many lodges, hotels and restaurants complained of low turnout of delegates for their business, a situation he said was as a result of low finances for many stakeholders.

Mr Kafuta has however, reiterated the role of the chamber in providing an environment where businesses can flourish.

He said the chamber will engage in a lot of activities in its action plan for 2020 that will see hotels, lodges and restaurants benefit more in the coming year.

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